Delivery

SF Store Pickup ( Free shipping for purchases of $350 or more)

- Free chilled delivery to an SF Store for self-pickup on any purchase of $350 or more. (Please note that delivery is only available to SF Stores that accept chilled goods.)

- Please enter the SF Store code + address in the shipping address (the SF Store must provide chilled goods self-pickup service).

SF Business Stations: https://htm.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_business_station_address/

SF Store Addresses: https://htm.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/

- Orders that do not meet the free shipping threshold will incur an additional $50 charge.

Home Delivery Service  ( Free shipping for purchases of $499 or more)

- Free chilled home delivery service for any purchase of $499 or more (excluding remote areas: Lamma Island, Cheung Chau, Peng Chau, and restricted areas)

- Orders that do not meet the free shipping threshold will incur an additional $50 for home delivery.

- If customers have any questions regarding the regional definition of their delivery address, please contact customer service before placing an order. In case of any dispute, the company reserves the right of final decision.The company may temporarily adjust the above delivery schedule from time to time based on actual order situations.

- No delivery service on Sundays and public holidays.In case of public holidays or adverse weather conditions, delivery times will be rearranged.

Return Policy

If you receive defective, damaged, or incorrect goods, please take a photo with your mobile phone as a record and immediately WhatsApp our CS. If an exchange is required, we will arrange for logistics.

We will not accept any return requests if no damage notification is received 3 days after receipt of goods.